Job Content:
- Managing the team of Customer / Planning Specialists, including staff appraisals and development plans.
- Part of the Senior Management team.
- Ensuring consistency and standards of Pre-Input / Post-Input processes for projects.
- Daily Liaison with internal departments and the Customers regarding Check Progress and Financial Progress.
- Monitoring of overall project status & updating stakeholders using associated data.
- Liaise with Manufacturers and 3rd Parties with regard to technical queries (e.g., Modifications and Repairs).
- Manage Planning / Pipeline meetings and hangar plans.
- Form part of the SMS and be accountable for the planning and technical procedures / MOE elements.
- Be an advocate of continuous improvement for the team and business.
- Support of Commercial Department with quotations, invoicing and technical liaison.
- Responsible for warranty programs and claim submission.
- Maintain Planning Department Manpower Plan.
- Ensuring all relevant maintenance data subscription is to remain valid.
- From time-to-time cover for team:
- o Raising Scheduled Input Work packs, a minimum of one-week in advance of the start
- o List and order Pre-Load items, a minimum of seven-days prior to the
- o Ensure that all relevant outside agencies required have been booked, (i.e., NDT and Weighing).
- o Production and Issue of Aircraft Logbook, Certificates and Release of Service
- o Support company CEO for example during absence as
- o Ad-hoc Travel may be occasionally required to support the business need.
- Business Aviation Planning and / or Customer Service experience involving high-end net worth customers.
- Experience of Planning / Project Management.
- Leadership and Coaching skills.
- Strong Communication skills.
- High standard of written and spoken technical English.
- Resilience in problem resolution.
- Strong IT skills including MS office products with the ability to adopt new systems.