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Job Description

GOOSE are looking for a Customer Service Representative to join a Cargo Airline at their New York base at JFK Airport. This is a great chance to join a global business and take on a fast paced and varied role. 

What you will do:
  • Take and manage booking enquiries and requests from business customers and forwarding agents
  • Provide outstanding customer service and handle a high volume of calls and emails
  • Manage reservation requests from start to finish
  • Build customer relationships
  • Handle and escalate any complaints
  • Keep records and update customer accounts
About you:
  • You will have experience in a similar role, ideally for an airline, freight forwarder or cargo business
  • You will ideally have knowledge of an airline booking system such as priority, IBS, SkyChain or Cargospot
  • You will be fluent in English (written and verbal)
  • You will have outstanding communication skills, be detail orientated and thrive in a fast paced environment
What we can offer:
  • Competitive base salary up to $53,000
  • Great benefits package to include healthcare, dental and vision
  • Office base in JFK Airport