Our client are looking for a well presented, friendly and pro-active individual to join their growing team. The successful candidate must meet the following requirements.
Experience, Skills & Knowledge Required-
- Minimum 5years experience in Corporate VIP aviation, or relevant work experience within the aviation industry, hospitality industry or part of a luxury brand.
- Excellent interpersonal and communication skills with excellent command of written and spoken English. Any additional languages a benefit.
- A strong ability to be able to manage and train.
- Sound knowledge of cabin crew operational environment and standards.
- Have excellent organizational skills and always look for ways to improve.
- Ability to prioritise.
- Exceptional service standards, including food preparation and presentation.
- Bring a flexible ‘can do’ attitude, and always be willing to go the extra mile.
- Driven and committed to excellence in performance and development.
- Ability to inspire, and build trust and respect among crew community
- Strong capability to handle difficult conversations and coaching conversations.
- Computer literacy e.g. Excel, PowerPoint, MS Word
- Have an excellent attendance record.
- Silver service experience a bonus.
- Build and manage a team of flight attendants, in accordance with the business requirements.
- Manage an exceptional on-board standard.
- Produce/update a Cabin Service Manual that aligns with the latest industry regulations and Company standards and requirements.
- Train all Flight Attendants to ensure their client knowledge and service is to Company standard.
- Run a client system for effective client profiling and record keeping.
- Run a cabin management and defect reporting system
- Run an effective system that maintains and manages aircraft stock, including stock rotation and stock takes.
- Manage alcohol provisions and consumption: negotiating/liaising with suppliers and work with finance team to ensure we are optimising profit margin.
- Communicate with our owner’s assistants to ensure all preferences are satisfied onboard.
- Working alongside the Flight Ops department, manage the department’s leave requests and sick days.
- Implement, enforce and manage uniform standards within the department.
- Support the operation when required with In-Flight Service for both owners and charter customers across all fleets.
- Prepare and/or arrange catering for operated flights.
- Ensure the aircraft are clean and prepared for flights.
All applications will be handled in the strictest confidence