Responsibilities:
- Supervise The Customer Service function in the JFK office as required;
- Assist regional managers in the day-to-day Management of the JFK office;
- Visit customers (a minimum of 40 monthly of which at least 10% should be new customers) distributing all carrier tariffs and service information, keeping management informed of all potential business opportunities;
- Promptly and efficiently provide quotations, rates and service details to customers;
- Keep a record of all customer visits and list brief details of the discussions and relevant information;
- Monitor the competition by gathering current marketplace information on pricing, products, new offers, delivery schedules, etc.
- Keep colleagues and management informed by submitting activity and results reports, entering reports on the Customer Relationship Management (CRM);
- Keep customer records for the region and other relevant information on the Customer Relationship Management (CRM) up to date;
- Resolve customer complaints and feedback through investigation, developing solutions, preparing reports and making recommendations to management;
- Attend business & networking events, functions, trade fairs and other such meetings;
- Assist the Company with all reasonable requests in the conduct of the company’s business such as obtaining cargo documents or delivering documents, collecting checks etc
- Attend weekly conference calls if required
- Keep up to date on all procedures by reviewing the Share Point database
- Carry out other reasonable work-related requests as directed by the Line Manager
REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:
- A proven Commercial background in aviation to deliver exceptional service levels
- Good knowledge and proficiency in the Microsoft suite of products
- Ability to perform basic calculations and mathematical figures
- Must be an excellent negotiator and be able to influence internal and external stakeholders & key decision-makers
- Team Working and fantastic Communication skills
- Attention to Detail/Problem-Solving
- Demonstrable effective prioritisation of tasks
- Demonstrable problem-solving and solution-finding abilities
- Integrity and Commitment
- Must possess a valid driver’s license
To be considered, candidates must already have the legal right to live and work in the United States of America.
If you are looking for a new, exciting opportunity, submit your CV today!