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Job Description

GOOSE Recruitment are delighted to be recruiting for a Senior Operations Team Leader on behalf of our reputable client based in Dubai.
This role will act as the operational focal point for all on the program and will be accountable to make decisions and communicate them to the customer as required towards the success of operations such as ensuring the operations does not fall below Service Level Agreements (SLAs).

They will also provide line-management support for two On-Site Operational Specialists which will consist of managing the day-to-day operations alongside implementing HR and other organisational policies and in supporting the team’s and individual’s development.

Key Responsibilities:
  • Be accountable to make decisions to ensure operational orders are delivered in accordance with the agreed Service Level Agreements (SLAs), with the authority and ability to source and procure inventory as required.
  • Working closely and communicating continually to provide detailed and accurate feedback to all the operational orders.
  • To ensure all aspects of Materials, Procurement and Inventory Management are efficiently and effectively processed within the pre-determined parameters laid down by the SLAs.
  • Act as the Operational Focal Point but fully supported by the Senior Operations Director and team in London for all 3PL support, ensuring the operations does not fall below SLAs.
  • Line Manager to the two On-Site Operational Specialists located at the warehouse facility.
  • Identify, recommend and deliver continuous improvement initiatives to further enhance company performance.
  • Report any issues to the Manager in a timely manner.
  • Understand and contribute to ensuring departmental and company targets are met.
  • Adhere to all Health & Safety guidelines and Quality responsibilities.
  • Adhere to all company procedures and processes.
  • Ensure the work areas are kept in a clean and tidy condition.
  • As business needs dictate, the post holder may be required to undertake additional duties of a level commensurate with their existing responsibility.
Location- Dubai

You must hold the right to live and work in the UAE in order to be considered for this role. 

All applications will be handled in the strictest confidence