Back to Job Search
Goose Recruitment are looking for 3 dynamic Customer Service Agents to join a buzzing airline team.
You will work within the Customer Services Team, focused on supporting the department through daily management of customer contact with a focus on digital communications. In addition, you will be providing high quality, regular customer communications. You will also be the key point of
contact during disruption for internal communications.
Competencies/Essential Skills:
• Skilled in using social media with a thorough understanding of the most popular social media channels, including but not limited to Facebook, Instagram, Twitter and YouTube.
• Excellent written and verbal communication skills with the ability to adapt your style to match the brand voice.
• Strong organisation skills with the ability to multi-task in a fast-paced environment.
• Technically minded with the ability to become proficient in several computer systems and use these simultaneously.
• Excellent time management skills, with the ability to prioritise effectively.
• Agile and flexible in approach with the ability to navigate changing situations.
• A team player with a passion for providing outstanding customer service.
• Tenacious with strong emotional resilience and a determination to deliver the highest level of service to our customers.
• A problem solver with a genuine desire to resolve customer issues.
• Active listener who uses empathy to diffuse challenging customer interactions.
Desirable Skills/Experience:
• Working in a call centre, airline or airport environment.
• Responding to customer enquiries through social media.
Please reach out for further details.
Job Description
You will work within the Customer Services Team, focused on supporting the department through daily management of customer contact with a focus on digital communications. In addition, you will be providing high quality, regular customer communications. You will also be the key point of
contact during disruption for internal communications.
Competencies/Essential Skills:
• Skilled in using social media with a thorough understanding of the most popular social media channels, including but not limited to Facebook, Instagram, Twitter and YouTube.
• Excellent written and verbal communication skills with the ability to adapt your style to match the brand voice.
• Strong organisation skills with the ability to multi-task in a fast-paced environment.
• Technically minded with the ability to become proficient in several computer systems and use these simultaneously.
• Excellent time management skills, with the ability to prioritise effectively.
• Agile and flexible in approach with the ability to navigate changing situations.
• A team player with a passion for providing outstanding customer service.
• Tenacious with strong emotional resilience and a determination to deliver the highest level of service to our customers.
• A problem solver with a genuine desire to resolve customer issues.
• Active listener who uses empathy to diffuse challenging customer interactions.
Desirable Skills/Experience:
• Working in a call centre, airline or airport environment.
• Responding to customer enquiries through social media.
Please reach out for further details.