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Job Description

Goose Recruitment are looking for 3 dynamic Customer Service Agents to join a buzzing airline team. 

You will work within the Customer Services Team, focused on supporting the department through daily management of customer contact with a focus on digital communications. In addition, you will be providing high quality, regular customer communications. You will also be the key point of
contact during disruption for internal communications.

Competencies/Essential Skills:
• Skilled in using social media with a thorough understanding of the most popular social media channels, including but not limited to Facebook, Instagram, Twitter and YouTube.
• Excellent written and verbal communication skills with the ability to adapt your style to match the brand voice.
• Strong organisation skills with the ability to multi-task in a fast-paced environment.
• Technically minded with the ability to become proficient in several computer systems and use these simultaneously.
• Excellent time management skills, with the ability to prioritise effectively.
• Agile and flexible in approach with the ability to navigate changing situations.
• A team player with a passion for providing outstanding customer service.
• Tenacious with strong emotional resilience and a determination to deliver the highest level of service to our customers.
• A problem solver with a genuine desire to resolve customer issues.
• Active listener who uses empathy to diffuse challenging customer interactions.
Desirable Skills/Experience:
• Working in a call centre, airline or airport environment.
• Responding to customer enquiries through social media.

Please reach out for further details.