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Job Description

GOOSE Recruitment are delighted to be recruiting on behalf of our rapidly expanding client for a Ground Operations Manager.
The Ground Operations Manager will report directly to the Managing Director.

The successful candidate shall have thorough knowledge of an airline outsourced ground operations concept.
  • Ensure that all ground handling operations and activities are carried out in compliance with EASA.ORO.GEN.200 (EC 965/2012) and relevant UK CAA regulations.
  • Ensure that the management of all third-party contracts for ground handling operations is carried out in compliance with all operational, security and health & safety requirements.
  • Ensure that all ground operations personnel are aware of and compliant with all requirements listed in the ground operations manuals relevant to their function.
  • Monitor and lead investigations on all issues relating to safety, security and health and implement corrective/preventative actions to avoid reoccurrence.
  • Participate in functional Safety Action Group and Air Safety Review Board meetings, ensure that any non-conformities are addressed and closed to the airline satisfaction.
  • Create, manage, and control process efficiency across the airline network, by coaching and supporting all members of own and third-party teams, ensuring the highest quality of customer service and operational productivity whilst embedding a culture of engagement and high performance.
  • Build strong working relationships locally and partner closely with stakeholders, including within the organization, third-party suppliers and airport management at allocated bases and outstations.
  • Lead and manage the start-up ground operations at all new airports.
  • Lead and manage the roll out of new systems and technologies in the area of ground operations.
  • Support commercial and procurement departments in selecting and contracting suppliers of ground handling services.
Desired Skills and qualifications-
  • University Degree (MBA, MA, MSc, BA, BSc) in Economics, Operations Management, Aeronautical or Technical studies.
  • 3+ years of relevant management experience in the aviation industry (airline/airport operations or ground handling, in customer facing and/or under the wing roles).
  • Able to pass successfully the numerical and verbal reasoning skill test.
  • Change management or project management (Lean Sigma, root causing/problem solving methodologies) skills and experience.
  • Proven ability to effectively manage demanding internal and external stakeholders and demonstrate the commercial acumen required to succeed as a senior leader in airline/airport operational environment.
  • Strong understanding of IATA SGHA and Ground Handling SLA structure.
  • Knowledge of airline systems - DCS (Go Now or other), AIMS, Safety Management software will be an advantage.
  • Experience in managing teams remotely will be an advantage.
  • Full computer literacy with experience of Microsoft packages (Word, Excel, Power Point, Outlook, etc).
  • Fluent English, preferably also speaker of another European language.
Minimum requirements-
  • Minimum bachelor's degree in aviation, engineering, technology or a related area.
  • Minimum of 3 years of experience in aviation safety, compliance and quality control; and Fluent in English.
Location- London

You must hold the right to live and work in the UK in order to be considered for this position.

All applications will be handled in the strictest confidence.