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Job Description

Goose Recruitment are hiring for a Ground Operations Manager.
This is a unique opportunity to be part of a team that delivers premium flight experiences, blending history with high-quality service.

Reports to: Managing Director

Role Overview:
Ensure smooth operations of vintage aircraft, delivering premium flight experiences, training, and services.

Key Responsibilities:
  • Voluntary Ground Crew Scheme: Recruit, train, and manage ground crew; allocate staff for events.
  • Flight & Operational Procedures: Develop and update operational manuals; coordinate with airfields and aircraft providers; manage audits.
  • Technical Knowledge: Stay updated on relevant legislation and technical information; manage event applications.
  • Maintenance & Repairs: Oversee aircraft and equipment maintenance; resolve customer inquiries.
  • Budgetary Controls: Manage the operations budget; track and report expenditure.
  • Miscellaneous: Organize aircraft movements and pilot transport; lead operational meetings; facilitate communication.
Key Competencies:
  • Pilots license highly desirable.
  • Interpersonal skills: Ability to manage personnel of varying skill, knowledge and seniority levels and across a range of disciplines, able to deal with conflict effectively and professionally.
  • Communication skills: both verbal and written, with the ability to liaise at all levels.
  • Listening skills: is able to understand staff and clients’ needs and has ability to empathise.
  • Problem analysis and problem solving: ability to understand the complexity of a situation and is resourceful in resolving a situation with speed and accuracy.
  • Planning and organising: is structured and organised in day-to-day tasks and is able to re-prioritise workload as the business requires and in a timely manner.
  • Strong customer service orientation.
  • Adaptability and Initiative: has ability to adapt to a situation and will use initiative to resolve an issue.
  • Stress tolerance: able to operate in highly stressful situations.
Share in the excitement of preserving and promoting aviation heritage while creating unforgettable experiences for clients.

Apply now to join our team and ensure exceptional flight experiences!